Shipping Policy
Marketsmastersis provides efficient and dependable shipping services for all physical goods and operational supplies ordered through our platform. This Shipping Policy details our handling procedures, delivery timeframes, and terms for domestic orders. We aim to ensure your shipments are managed with precision from warehouse preparation to final delivery.
01 Customs, Duties & Taxes
For shipments requiring transit across international borders, the recipient is solely responsible for all applicable import tariffs, customs duties, and local sales taxes. These fees are established by destination government authorities and are not collected by our store at checkout. Failure to settle required customs charges may result in customs delays or abandoned delivery.
02 Delivery Restrictions
We currently do not ship to APO/FPO addresses, postal lockers, or certain remote territories where standard carriers cannot guarantee delivery. Any items listed on backorder, preorder, or marked as pickup-only will be clearly noted on the product page prior to purchase. If an address restriction prevents delivery, our support team will contact you to arrange an alternative solution.
03 Lost, Delayed or Damaged Shipments
Issues concerning lost or damaged shipments must be reported to our customer care team within 7 days of the scheduled delivery date. Customers must provide the tracking number along with photographic evidence of any damaged packaging or goods. Once the investigation with the shipping carrier is complete, we will process an immediate replacement or issue a full refund.
↑ Home04 Order Processing
Order preparation takes 1-2 business days to verify payment details, pick inventory, and package items securely. Orders submitted on weekends or federal holidays will be processed on the following standard business day. Processing times may experience slight delays during high-volume peak periods, severe weather events, or inventory verification cycles.
05 Delivery Times & Carriers
Once dispatched from our facility, delivery takes 2-7 business days after dispatch depending on your final destination and chosen service level. We partner with reputable national logistics carriers including UPS, FedEx, and USPS to handle deliveries safely. Realistic delivery schedules are estimated at checkout and may vary slightly due to regional logistical conditions.
06 Shipping Costs
Shipping rates are calculated during checkout based on the weight, dimensions, and geographic destination of the items. We provide free delivery above 49 in the store currency for qualifying domestic standard ground orders. The exact shipping charge will always be clearly displayed on the checkout screen before you finalize payment.
↑ Home07 Order Tracking
A tracking number is issued via email as soon as your parcel is packed and handed over to the courier. You can follow real-time shipment updates directly through the carrier tracking portal link provided in that notification. If tracking updates stall for more than 48 hours, please reach out to our support team for investigation.